CDCEL9XXPROGEVM: CDCEL9XXPROGEVM shows error in windows 10 device manager

Joshil Olacherry

Part Number: CDCEL9XXPROGEVM

Tool/software:

HI,

We are trying to program CDCE925PWR clock chip using CDCEL9XXPROGEVM but when we connect the programmer it gives an error in device manager "Windows cannot verify the digital signature for the drivers required for this device. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source. (Code 52)"

We installed the clock pro software (https://www.ti.com/tool/CLOCKPRO#downloads)

Operating system ==> Windows 10 Pro 64 bit

Regards,

Joshil

1 month ago

0 Kadeem Samuel 1 month ago

TI__Genius 16010 points

Joshil,

Please try the steps listed in this thread: https://e2e.ti.com/support/clock-timing-group/clock-and-timing/f/clock-timing-forum/1169622/cdcel9xxprogevm-driver-installation-problem

Thanks,

Kadeem

0 Joshil Olacherry 1 month ago in reply to Kadeem Samuel

Prodigy 10 points

Hi Kadeem, Thanks for you recommendation. Now device manager looks OK but the device is not getting detected. I tried CDCE925PWR & CDCE913PWR. In both cases the result was same

Regards,

Joshil

0 Joshil Olacherry 1 month ago in reply to Joshil Olacherry

Prodigy 10 points

0 Kadeem Samuel 30 days ago in reply to Joshil Olacherry

TI__Genius 16010 points

Joshil,

Does this still occur if you connect the board through USB, then afterwards start the Clock Pro software (or the opposite, start Clock Pro and then connect the board) before opening the Programmer?

Are the jumpers connected according to the instructions below?

Is the device appropriately positioned in the socket?

Thanks
Kadeem

0 Joshil Olacherry 30 days ago in reply to Kadeem Samuel

Prodigy 10 points

Hi Kadeem, I am connecting the USB cable to the programmer after the programmer is detected in device manager the clock pro software is executed. Below is the jumper setting used

The pin 1 is aligned see below picture

Please let me know if I missed anything.

Regards,

Joshil

0 Kadeem Samuel 28 days ago in reply to Joshil Olacherry

TI__Genius 16010 points

Joshil,

Please try using the upper two pins for J5. There is a note in the User's Guide that states that older boards have incorrect silkscreen marking for J5. The two J5 pins to connect should be the ones closest to J2.
Thanks,
Kadeem

0 Joshil Olacherry 27 days ago in reply to Kadeem Samuel

Prodigy 10 points

Hi Kadeem,

Yes you are correct. After changing the jumper setting the device got detected

Regards,

Joshil

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CDCEL9XXPROGEVM: CDCEL9XXPROGEVM shows error in windows 10 device manager