ADS7038Q1EVM-PDK: PABM firmawe update failure

Tool/software:

HI

I have a problem with my PAMB. It doesn't pass the step of updating firmware.

When I connect to the software online, I have a first message :

and then i waiting all the time with this message:

The board is connected and the drivers intallation is done.

Help me, please

Regards