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[FAQ] TI-API: Order API Error Code : ERR-TICOM-ORDER-API-0005

What steps can I take to resolve error codes for different scenarios?

  • Scenario Error details Remediation steps
    User selected customReelIndicator as true, and inventory is not available with the selected carrier option.  
    {
    	"orderInfo": {
    		"orderNumber": "",
    		"cartId": "C302442926",
    		"checkoutProfileId": "E413536FFF3EDB2CE053E220BB8BAFA6",
    		"currencyCode": "USD"............
    	},
    	"errors": [
    		{
    			"errorCode": "ERR-TICOM-ORDER-API-0005",
    			"section": "lineItems",
    			"field": "customReelIndicator",
    			"type": "Application",
    			"reason": "Inventory quantity unavailable for Part Number and package type combination",
    			"message": "Change custom reel indicator to false and resubmit  or remove this item from your request",
    			"data": [
    				{
    					"customerLineItemNumber": "0",
    					"tiPartNumber": "74ACT11139PWR",
    					"quantity": "1000",
    					"availableQuantity": null
    				}
    			]
    		}
    	]
    }
    1. Recheck inventory levels of requested part number via TI store inventory and pricing API.
    2. Resubmit your order request for a quantity less than or equal to available quantity for selected carrier option.
    3. In the event that there is no available quantity in your carrier option, remove this line item from your order and resubmit the request for this item separately when inventory and carrier option is available. 

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