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TFP401A: Conditions where HSYNC is not output

Part Number: TFP401A
Other Parts Discussed in Thread: TFP401

Dear, Support Team.

One of our customers has a question regarding the Hsync output of the TFP401A.
When a customer debugged a board using TFP401AMPZPEP, only the Hsync signal was not output.

When a customer inputs an HDMI video signal from a camera module (resolution 1080p/29.97), the Hsync signal is not output from TFP401A.
Note that the video signal of the camera module does not include audio data.

However, when I checked the Hsyunc signal via the TFP401PZP EVM board (pin settings are the same) with the same inputs an HDMI video signal from a camera module (resolution 1080p/29.97) ,
I was able to confirm that the signal was being output.

Is it possible that the Hsync jitter removal function of the TFP401A does not match the input signal well, causing problems with the Hsync output?

Best Regards,
Hiroaki Yuyama