TFP401A: Hsync output is fixed to Low, DE output is fixed to High.

Part Number: TFP401A
Other Parts Discussed in Thread: TFP401

Tool/software:

Dear, Technical support Team.

Our customer has connected the TFP401A to an HDMI receiver.
The technical problem is that DE (Data Enable) and Hsync are fixed values.

This is the output state of the TFP401A.
・CLK output is normal (no disturbance at about 74MHz)
・Vsync output is normal (periodic pulses are output without disturbance)
・Hsync output is fixed at low and abnormal
・DE output is fixed at high and abnormal
・SCDT is fixed at high

When using a TFP401A with an HDMI receiver, does this happen (DE and Hsync are fixed)?
Also, if you know the settings to output DE and Hsync, please let me know.
As customer information, when connecting a Sony camera to a board equipped with an Analog Devices HDMI receiver instead of the TFP401A,
we were able to confirm that both Hsync and DE have normal (periodic and undisturbed, reasonable) pulse waveforms.

Best Regards,
Hiroaki Yuyama