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SN65LVPE501 eye diagram fail for SIT g2 testing

Other Parts Discussed in Thread: SN65LVPE501

Dear Sirs,

Is there any advise for customer issue for g2 testing fail on SN65LVPE501?

Customer had tried to change the DEx, OSx, and EQx setting but not work.

The SN65LVPE501 was designed on mini PCIe card and connect with system via PCie slot.

They also have another project design with SN65LVPE501 by different RD and its on system directly, not on card. In that project, the g2 testing is OK.

Below are the eye diagram snap.

Please help to give me some suggestion where I need to pay attention about customer design.

Thanks.