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TS3USB3000MRSER is not detecting USB device

Part Number: TS3USB3000

HI ,

We are using TS3USB3000MRSER as MUX for USB and I2C interfaces.We are using MHL lines for USB interface and USB lines for I2C.

 Now we are facing problems in USB device detection . Checked electrical continuities and is fine .

.Could you please confirm that for USB is it mandatory to use USB+/- pins ?. 

Regards,

Madhu