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Hercules Safety MCU demos V4.0.0 installation fails (with TMS570LC43 Dev kit)

Sylvain BALSSA
Prodigy 230 points
Other Parts Discussed in Thread: UNIFLASH

Hi,

We bought Hercules Safety MCU Dev. kit for TMS570LC43 and tried to install Hercules Safety MCU demos V4.0.0

but unfortunately, installation failed, either on tower PC and on a laptop (both are under Win XP Pro SP3). Note thta these PC have NOT access to internet (for security reasons).

The install error happens at end of install. The displayed error message is as follow:

We followed recommandation given in post  http://e2e.ti.com/support/microcontrollers/hercules/f/312/p/379355/1337923.aspx#1337923 about the National instrument runtime library, by first removing this rutime, then cleanning up the registry and finally installing Hercules demos then re-installing Labview runtime (2014 version).

At end of install (with the above error message), when launching "Hercules Safety MCU Demo.exe", we get the message shown below requesting to contact the supplier (TI) of launched program

Hoping we could get help from TI because our dev kit is still useless for us at this time !

Best regards

Sylvain BALSSA

  • 0
    TI__Genius 11645 points

    Hi Sylvain,

    Few of our customers had reported similar issues. One of our engineer is working on this.

    Will get back to you at the earliest possible.

  • 0 in reply to KARTHIKEYAN RAJAMANICKAM
    TI__Intellectual 1595 points

    Hi 

    There is a problem in detecting Labview 2014 in our application, and hence Labview 2014 (or higher) is not supported currently.Please try to clean uninstall the all the labview components in the system if possible so that no traces of labview is present in the system and then try to install the demo software.The .net framework is a necessary component if you plan to run the demos for ethernet websever and it is downloaded from the web and then installed.If your system alread has .net framework then there is no problem if the stystem does not have .net framework you need the internet connection so that the demo software can download and install the .net framework.

    Can you have a look at this post and let me know if  it helps

    http://e2e.ti.com/support/microcontrollers/hercules/f/312/p/381013/1348512.aspx#1348512

    Regards

    Manoj R

  • 0 in reply to Manoj R
    Prodigy 230 points

    Hi,

    Sorry for late answer, we were busy on urgent matter

    I have uninstalled again all labview SW and made registry clean up, then started intallation of Hercules Safety demos V4.0.0. The install issue is still the same. Close to the end of install, a "special" popup appears three times (see screenshots below), for each we clicked OK to carry on the install process and finally see the install failure popup.

    1st and 2nd popup

    3rd popup

    and final error message

    After that, nevertheless we installed labview runtime 2010 SP1 version (instead of 2014 as we previously did)

    and launched successfully "TMS570 Safety MCU Demos.exe" !

    Now, since we, by error, loaded flash with our first try of software (with CCS V6), we tried to reload with uniflash

    software the TMS570 Safety MCU Demos.out file into the board but we still have error message -199.

    We are going to have a look to threads talking about such issues

    Best regards

    Sylvain

  • 0 in reply to Sylvain BALSSA
    Guru 15740 points

    If loading via uniflash fails, you can always use CCS to load the .out file.

    Building from source :

    import the Safety Demo project :

    Project -> Import Project -> Select search-directory -> Browse

    Go to C:\ti\Hercules\Hercules Safety MCU Demos\4.0.0\<YOUR_CONTROLLER>_target_sources

    Select discovered project -> Finish

    Select the project in the project tree, and Click on the debug button (F11)

    Now the demo is loaded to the controller, you can execute it (F8)

    Start the windows demo application once the example is running in CCS.

  • 0 in reply to Jan Cumps
    Prodigy 230 points

    Hi,

    Yes, we effectively loaded the file "TMS570LC43x_demo_software.out" into the HW DKwith CCS V6.0.1 and when resetting the board, it seems to start normally (leds flash once in sequence). So, we know that with CCS the USB connection between PC and HW kit is OK.

    Our remaing problem now is that when launching demo software "TMS570LC43 HDK Safety Demos.exe" on the PC, we got an error message of connection with the board. The displayed message is as follow

    We are simply wondering if the demo software install failure previously described leads to have such connection problem of dialog with PC demo software and also with NowFlashWin software. The log file obtained when trying to program the "TMS570LC43x_demo_software.out" file is the following one:

    Errorlevel=199      
    nowFlash version 3.42  Build  (OFFICIAL)
    Config file C:\ti\nowFlash\v3.42.3\nowFlash.cfg Revision: 3
    Accessing device 0 through port 0x000
    User specified emulator type TIXDS100V2.
    Using board configuration file C:\ti\nowFlash\v3.42.3\brddat\board_tixds100v2_v3_cortex_rxx.dat
    Port driver "C:\ti\nowFlash\v3.42.3\drivers\tixds510cortexR.dvr" ... LOADED
    Port address 0x000 target..initialize..connect....failed
    Error 199 - Unable to connect to target on port address 0x000.

    When we look at "nowFlash.cfg" fiel, we are supprised to see there is no config defined for TMS570LC43 and thus we don't how this programming software can know our HW config, even if we understand that the connection problem we face for the moment is certainly well before such HW target config question.

    Hoping you can help us again to finally have a demo working !

    Regards,

    Sylvain