MSP430FR4133: Does not make contact with supposed "Plug-and-Play" BOOST-IR module

Dear TI Engineers/previous users of MSP430FR4133-BOOST-IR Bundle,

Forgive me if this seems like a silly question, but I can't seem to get the MSP430FR4133 launchpad to make contact with the supposed plug and play BOOST-IR module which I recently ordered.

The close-up images of the launchpad showing the male-header pins are below:

From the videos/instruction manuals I've seen, it seems that it's meant to be plug and play, but I can't seem to make the short male pins contact with the female side on the underside of the BOOST-IR module.

Is it possible that it's a manufacturing error (the pins are too short?) or that they've been broken off?

Shouldn't the header pins be longer, and look something like this one (MSP430FR2433): 

Or am I missing something else?

Thanks,

Samuel