AWR1843BOOST: RS232 connectivity issue

Tool/software:

Issue Report: RS232 Connection Not Detected in mmWave Studio

Product: DCA1000EVM + AWR1843BOOST 
Software Version: [mmwave_studio_02_01_01_00_win32]  
Operating System: [64-bit operating system, x64-based processor]  

Description of the Issue:
After completing all installation steps and following the setup process for the DCA1000EVM and AWR1843BOOST, I am unable to see the RS232 connection in mmWave Studio. The device does not appear in the connection options, preventing me from proceeding with my application.

Steps Taken:
1. Installed mmWave Studio: Followed the installation instructions from the official documentation.
2. Connected Hardware: Ensured that the DCA1000EVM and AWR1843BOOST are properly connected via RS232.
3. Checked Power Supply: Verified that both devices are powered on and functioning.
4. Driver Installation: Installed necessary drivers for the RS232 interface.
5. Device Manager Check: Confirmed that the RS232 port is recognized in the Device Manager (Windows).
6. COM Port Settings: Ensured that the correct COM port settings are selected in mmWave Studio.

Expected Behavior:
The RS232 connection should be visible in mmWave Studio, allowing me to select the device for communication.

Actual Behavior:
The RS232 connection does not appear in the connection options in mmWave Studio.

Additional Information:
- Attached screenshots of the Device Manager showing the RS232 port.

Request for Assistance:
I would appreciate any guidance on troubleshooting this issue. If there are additional steps I might have missed or specific settings that need to be configured, please let me know.

if possible we can have the virtual session for debugging , or provide us some solution for this problem....... 

Thank you for your help!

GM: Constructor
GM: Sun Sep 22 16:19:21 2024
RSTD.Transmit("/Settings")
[16:19:22]
[16:19:22] ### Running Startup script: "C:\ti\mmwave_studio_02_01_01_00\mmWaveStudio\Scripts\Startup.lua" ###
[16:19:22] RSTD.SetAndTransmit ("/Settings/Scripter/Display DateTime" , "1")
[16:19:22] RSTD.SetAndTransmit ("/Settings/Scripter/DateTime Format" , "HH:mm:ss")
[16:19:22] Scripter ignored: Attempt to UnBuild() again or before Build.
[16:19:22] RSTD.SetVar ("/Settings/Clients/Client 0/Dll" , "C:\\ti\\mmwave_studio_02_01_01_00\\mmWaveStudio\\Clients\\\\LabClient.dll")
[16:19:22] RSTD.SetVar ("/Settings/Clients/Client 0/Use" , "TRUE")
[16:19:22] RSTD.SetVar ("/Settings/Clients/Client 1/Use" , "FALSE")
[16:19:22] RSTD.SetVar ("/Settings/Clients/Client 2/Use" , "FALSE")
[16:19:22] RSTD.SetVar ("/Settings/Clients/Client 3/Use" , "FALSE")
[16:19:22] RSTD.SetVar ("/Settings/Clients/Client 4/Use" , "FALSE")
[16:19:22] RSTD.SetVar ("/Settings/AL Client/AL Dll" , "C:\\ti\\mmwave_studio_02_01_01_00\\mmWaveStudio\\RunTime\\SAL.dll")
[16:19:22] RSTD.SetVar ("/Settings/Clients/Client 0/GuiDll" , "")
[16:19:22] RSTD.SetVar ("/Settings/AutoUpdate/Enabled" , "TRUE")
[16:19:22] RSTD.SetVar ("/Settings/AutoUpdate/Interval" , "1")
[16:19:22] RSTD.SetVar ("/Settings/Monitors/UpdateDisplay" , "TRUE")
[16:19:22] RSTD.SetVar ("/Settings/Monitors/OneClickStart" , "TRUE")
[16:19:22] RSTD.SetVar ("/Settings/Automation/Automation Mode" , "false")
[16:19:22] RSTD.Transmit("/")
[16:19:22] RSTD.SaveSettings(): Settings saved to "C:\Users\ITADMIN\AppData\Roaming\RSTD\config.xml"
[16:19:22] RSTD.Build()
[16:19:22] RSTD.SaveSettings(): Settings saved to "C:\Users\ITADMIN\AppData\Roaming\RSTD\config.xml"
[16:19:22] RSTD.Transmit("/")
[16:19:22] RSTD.AL_Build()
[16:19:22] RSTD.AL_LoadXml()
[16:19:22] RSTD.Transmit("/")
[16:19:22] RSTD.AL_Init()
[16:19:22] RSTD.Clients_Build()
[16:19:22] GM: Init
[16:19:22] GM: Loaded 'C:\ti\mmwave_studio_02_01_01_00\mmWaveStudio\Clients\\LabClient.dll'
[16:19:22] GM: 1 Guest (s) init
[16:19:22] GM: 1 Module(s) init
[16:19:22] GM: 2 Tab (s) init
[16:19:22] RSTD.Client_LoadXml()
[16:19:23] [RadarAPI]: ar1.selectRadarMode(0)
[16:19:23] [RadarAPI]: Status: Passed
[16:19:23] Matlab Runtime Engine is installed
[16:19:23] [RadarAPI]: Starting Matlab Engine..
[16:20:11] [RadarAPI]: Matlab Engine Started!
[16:20:13] [RadarAPI]: ar1.selectCascadeMode(0)
[16:20:13] [RadarAPI]: Status: Passed
[16:20:13] [RadarAPI]: ar1.LoadSettings('C:\Users\ITADMIN\AppData\Roaming\RSTD\ar1gui.ini')
[16:20:13] TESTING = false
[16:20:13] RstdNet: Port 2777: Listening..
[16:20:13]
[16:20:13] ***Script completed successfully.***
[16:20:21] [RadarAPI]: Opening Gpio Control Port()
[16:20:21] [RadarAPI]: Status: Passed
[16:20:22] [RadarAPI]: Opening Board Control Port()
[16:20:22] [RadarAPI]: Status: Passed
[16:20:23] [RadarAPI]: ar1.FullReset()
[16:20:23] [RadarAPI]: Status: Passed
[16:20:24] [RadarAPI]: Closing Board Control Port()
[16:20:24] [RadarAPI]: Status: Passed
[16:20:24] [RadarAPI]: Closing Gpio Control Port()
[16:20:24] [RadarAPI]: Status: Passed
[16:20:24] [RadarAPI]: ar1.SOPControl(2)
[16:20:24] [RadarAPI]: Status: Passed
[16:20:47] [RadarAPI]: ar1.GetCaptureCardDllVersion()
[16:20:47] [RadarAPI]: Sending dll_version command to DCA1000
[16:20:47] [RadarAPI]:
[16:20:47] DLL Version : 1.0
[16:20:47] [RadarAPI]: ar1.SelectCaptureDevice("DCA1000")
[16:20:47] [RadarAPI]: Status: Passed
[16:22:28] [RadarAPI]: Opening Gpio Control Port()
[16:22:28] [RadarAPI]: Status: Passed
[16:22:29] [RadarAPI]: Opening Board Control Port()
[16:22:29] [RadarAPI]: Status: Passed
[16:22:30] [RadarAPI]: ar1.FullReset()
[16:22:30] [RadarAPI]: Status: Passed
[16:22:30] [RadarAPI]: Closing Board Control Port()
[16:22:30] [RadarAPI]: Status: Passed
[16:22:30] [RadarAPI]: Closing Gpio Control Port()
[16:22:30] [RadarAPI]: Status: Passed
[16:22:30] [RadarAPI]: ar1.SOPControl(2)
[16:22:31] [RadarAPI]: Status: Passed
[16:22:40] [RadarAPI]: ar1.Connect(34,115200,1000)
[16:22:43] [RadarAPI]: Error: Connection failed: Calling_ConnectTarget returned 3
[16:22:43] [RadarAPI]: ar1.Calling_IsConnected()
[16:22:43] [RadarAPI]: ar1.SaveSettings('C:\Users\ITADMIN\AppData\Roaming\RSTD\ar1gui.ini')