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Problems with CCS subscription renewal - can't open email with new activation ID for subscription

Joerg Quinten
Guru 17650 points

Hi,

today I need your assistance! I've ordered a subscription renewal for my CCS license in TIs estore (TMDSCCSUB12MCUN01D). I got an email from 'myregistered_software@list.ti.com' with a subject line showing:

=?utf-8?b?VEkgU29mdHdhcmUgQWN0aXZhdGlvbiBJRCBmb3IgVEkgUGFydCBOdW1iZXIgVE1EU0NDU1V
CMTJN Q1VOMDFE ?=

When I try to open this email I get an error message saying 'wrong code' and an empty email appears (email seems to be in html format).

So, how do I get the activation ID I've already payed $99 (payment by credit car) for? I've emailed to 'myregistered_software@list.ti.com' for assistance but got no answer so far.

Thanks for fast replaying and for your help,

rgds
aBUGSworstnightmare

  • 0
    TI__Guru**** 450771 points

    Hi,

    Can you send an e-mail to: ccs_license_file_help@list.ti.com?

    Thanks

    ki

  • 0 in reply to Ki
    Guru 17650 points

    Hi Ki,

    I've already send the email to the license file support (but wasn't quite shure if it was the right support address)! I got the answer in the meantime (thanks Nigo!) and will now renew my subscription.

    Thank you for your FAST support
    Rgds
    aBUGSworstnightmare