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Original question:

PSPICE-FOR-TI: internal error on authentication

PSPICE-FOR-TI: USER AUTHENTICATION - The application has encountered an internal error condition. err code (-2008)

Massimo Zuccaro
Prodigy 20 points
Part Number: PSPICE-FOR-TI

Tool/software:

I am trying to install PSpice for TI in a virtual machine (Win10) on a Synology NAS.
While installing, the problem happened on "USER AUTHENTICATION," I got the error message :

"This application has encountered an internal error condition. For further assistance, go to http://e2e.ti.com. (-2008)"

Can you please help?
Thanks
  • 0
    TI__Mastermind 20460 points

    Installing on a virtual machine might be causing problems. Let me check into this.

    David

  • 0 in reply to David Larkin
    Prodigy 20 points

    Hi David, Did you have a chance to look into this issue?

    Thanks

    Massimo

  • 0 in reply to Massimo Zuccaro
    TI__Mastermind 32750 points

    Hi Massimo,

    Please run the following commands in power shell and share the outpouts:

    wmic bios get serialnumber
    Get-WmiObject -Class Win32_Bios | Format-List -Property *

    Thanks,
    JC

  • 0 in reply to JC Zhu
    Prodigy 20 points

    Hi JC, 

    Attached is the Txt file with the results of the command you asked me for.

    Thanks,

    Massimo

    PowerShellPSPiceTI.txt
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    Windows PowerShell
    Copyright (C) Microsoft Corporation. All rights reserved.
    Try the new cross-platform PowerShell https://aka.ms/pscore6
    PS C:\Users\massimo> wmic bios get serialnumber
    SerialNumber
    PS C:\Users\massimo> Get-WmiObject -Class Win32_Bios | Format-List -Property *
    PSComputerName : VMSYNOWIN10
    Status : OK
    Name : Intel IGD BDSM enabled at 0x%08x, size %lldMB, dev 00:02.0
    Caption : Intel IGD BDSM enabled at 0x%08x, size %lldMB, dev 00:02.0
    SMBIOSPresent : True
    __GENUS : 2
    __CLASS : Win32_BIOS
    XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX

  • 0 in reply to Massimo Zuccaro
    TI__Mastermind 32750 points

    Hi Massimo,

    Thanks. I believe SerialNumber is required:

    Please check your VM settings.

    Thanks,
    JC