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Original question:

PSPICE-FOR-TI: internal error on authentication

PSPICE-FOR-TI: USER AUTHENTICATION - The application has encountered an internal error condition. err code (-2008)

Massimo Zuccaro
Prodigy 20 points
Part Number: PSPICE-FOR-TI

Tool/software:

I am trying to install PSpice for TI in a virtual machine (Win10) on a Synology NAS.
While installing, the problem happened on "USER AUTHENTICATION," I got the error message :

"This application has encountered an internal error condition. For further assistance, go to http://e2e.ti.com. (-2008)"

Can you please help?
Thanks
  • 0
    TI__Mastermind 20460 points

    Installing on a virtual machine might be causing problems. Let me check into this.

    David

  • 0 in reply to David Larkin
    Prodigy 20 points

    Hi David, Did you have a chance to look into this issue?

    Thanks

    Massimo

  • 0 in reply to Massimo Zuccaro
    TI__Mastermind 37640 points

    Hi Massimo,

    Please run the following commands in power shell and share the outpouts:

    wmic bios get serialnumber
    Get-WmiObject -Class Win32_Bios | Format-List -Property *

    Thanks,
    JC

  • 0 in reply to JC Zhu
    Prodigy 20 points

    Hi JC, 

    Attached is the Txt file with the results of the command you asked me for.

    Thanks,

    Massimo

    Fullscreen PowerShellPSPiceTI.txt Download 
    Windows PowerShell
Copyright (C) Microsoft Corporation. All rights reserved.

Try the new cross-platform PowerShell https://aka.ms/pscore6

PS C:\Users\massimo> wmic bios get serialnumber
SerialNumber


PS C:\Users\massimo> Get-WmiObject -Class Win32_Bios | Format-List -Property *


PSComputerName                 : VMSYNOWIN10
Status                         : OK
Name                           : Intel IGD BDSM enabled at 0x%08x, size %lldMB, dev 00:02.0
Caption                        : Intel IGD BDSM enabled at 0x%08x, size %lldMB, dev 00:02.0
SMBIOSPresent                  : True
__GENUS                        : 2
__CLASS                        : Win32_BIOS
__SUPERCLASS                   : CIM_BIOSElement
__DYNASTY                      : CIM_ManagedSystemElement
__RELPATH                      : Win32_BIOS.Name="Intel IGD BDSM enabled at 0x%08x, size %lldMB, dev
                                 00:02.0",SoftwareElementID="Intel IGD BDSM enabled at 0x%08x, size %lldMB, dev
                                 00:02.0",SoftwareElementState=3,TargetOperatingSystem=0,Version="BOCHS  - 1"
__PROPERTY_COUNT               : 31
__DERIVATION                   : {CIM_BIOSElement, CIM_SoftwareElement, CIM_LogicalElement, CIM_ManagedSystemElement}
__SERVER                       : VMSYNOWIN10
__NAMESPACE                    : root\cimv2
__PATH                         : \\VMSYNOWIN10\root\cimv2:Win32_BIOS.Name="Intel IGD BDSM enabled at 0x%08x, size
                                 %lldMB, dev 00:02.0",SoftwareElementID="Intel IGD BDSM enabled at 0x%08x, size
                                 %lldMB, dev 00:02.0",SoftwareElementState=3,TargetOperatingSystem=0,Version="BOCHS  -
                                 1"
BiosCharacteristics            : {3, 42}
BIOSVersion                    : {BOCHS  - 1, Intel IGD BDSM enabled at 0x%08x, size %lldMB, dev 00:02.0}
BuildNumber                    :
CodeSet                        :
CurrentLanguage                :
Description                    : Intel IGD BDSM enabled at 0x%08x, size %lldMB, dev 00:02.0
EmbeddedControllerMajorVersion : 255
EmbeddedControllerMinorVersion : 255
IdentificationCode             :
InstallableLanguages           :
InstallDate                    :
LanguageEdition                :
ListOfLanguages                :
Manufacturer                   : SeaBIOS
OtherTargetOS                  :
PrimaryBIOS                    : True
ReleaseDate                    : 20140401000000.000000+000
SerialNumber                   :
SMBIOSBIOSVersion              : Virtualization-2.5.1-11303-200428-0-gfff70e7
SMBIOSMajorVersion             : 2
SMBIOSMinorVersion             : 8
SoftwareElementID              : Intel IGD BDSM enabled at 0x%08x, size %lldMB, dev 00:02.0
SoftwareElementState           : 3
SystemBiosMajorVersion         : 0
SystemBiosMinorVersion         : 0
TargetOperatingSystem          : 0
Version                        : BOCHS  - 1
Scope                          : System.Management.ManagementScope
Path                           : \\VMSYNOWIN10\root\cimv2:Win32_BIOS.Name="Intel IGD BDSM enabled at 0x%08x, size
                                 %lldMB, dev 00:02.0",SoftwareElementID="Intel IGD BDSM enabled at 0x%08x, size
                                 %lldMB, dev 00:02.0",SoftwareElementState=3,TargetOperatingSystem=0,Version="BOCHS  -
                                 1"
Options                        : System.Management.ObjectGetOptions
ClassPath                      : \\VMSYNOWIN10\root\cimv2:Win32_BIOS
Properties                     : {BiosCharacteristics, BIOSVersion, BuildNumber, Caption...}
SystemProperties               : {__GENUS, __CLASS, __SUPERCLASS, __DYNASTY...}
Qualifiers                     : {dynamic, Locale, provider, UUID}
Site                           :
Container                      :

  • 0 in reply to Massimo Zuccaro
    TI__Mastermind 37640 points

    Hi Massimo,

    Thanks. I believe SerialNumber is required:

    Please check your VM settings.

    Thanks,
    JC