Hi!
Is it possible to have different font markings on the same lot (or tape)?
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Hey Ireen,
Could you provide the sticker on the box/reel? Where were these devices purchased?
If you suspect counterfeit devices and they are purchased from a TI approved vendor, please submit a request through the Anti-counterfeit team. https://www.ti.com/support-quality/quality-policies-procedures/anti-counterfeit.html
Best,
Jerry
Hey Ireen,
Was this issue resolved? I will mark Jerry's answer as "TI Thinks Resolved"
If this is not resolved, please let us know so we may continue support.
All the best,
Carolina
actually, NO.
I do not have the sticker.
But it would be very helpful if case like this is common and that there's no need to worry.
Ireen,
Could you state where these devices were purchased from? Could you provide the name of the vendor?
Best,
Jerry
Hi Ireen,
Has this issue been resolved? I will mark this thread as closed and Jerry's answer as "TI Thinks Resolved", but if you have further questions, please let us know.
Thank you!
Best Regards,
Ashley
Hey Ireen,
Interine Electronics Pan-Asia Co is not a TI authorized semiconductor distributor. Per TI's guidelines, we are unable to assure the legitimacy of gray market devices. Please see additional information at the link below and the excerpt from there that I have copied at the bottom of this post.
https://www.ti.com/ordering-resources/distributors.html
"Semiconductor products purchased outside of TI’s authorized distribution network, including through brokers, independent distributors, or online marketplaces (sometimes referred to as the “gray market”), may be counterfeit, modified, beyond TI’s recommended shelf life, or improperly stored or handled. Accordingly, TI does not provide warranty coverage or customer support for semiconductor products purchased outside of TI’s authorized distribution network."
Best,
Jerry