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BQ32000: BQ32000 test still fail

Part Number: BQ32000

Hi, Support Team

if we couldn’t meet the customer’s criteria for RTC accuracy, what could we do?

We have de-poped the capacitors of 32.768KHz crystal according to crystal vendor’s suggestion.

But, the result is still fail. Should we request customer to change the setting of Calibration?

We have also attached the test report of crystal as below chart:

Schematic:

test report: de-poped the capacitors of C1097 and C1098

crystal spec:

test result:

△F (ppm) = The deviation of on-board output frequency(ppm) relative to crystal unit FL(ppm)

use DIODES PT7C4339WEX:is Pass

how to fine tune to pass.

if any suggestion, Please advise me.

Thanks,

Best regards,

Lawrence