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TI-API: Order API Temporarily Unavailable

Jacob Frost
Prodigy 160 points
Part Number: TI-API

Starting 8/31/2023 around 12:00 PM EST when making a purchase order it is returning the following message. Seeing as the issue as persisted I am reaching out to see when this issue will be resolved. If needed I am more than happy to send the request details in a private chat.

{
    "errors": [
        {
            "section": "Generic",
            "errorType": "Validation",
            "errorCode": "ERR-TICOM-ORDER-API-GEN-0500",
            "reason": "We encountered a technical issue in processing your request.",
            "message": "The API is temporarily unavailable. Please retry, if the issue persists, Please contact TI customer support - https://support.ti.com/csm"
        }
    ]
}
Thank you,
Jacob Frost
  • +1
    TI__Genius 10401 points

    Hi Jacob,

    You began receiving the 500 error when you began sending your order requests with incorrect field names and/or incorrect case.

    For example, your successful requests are sending fields checkoutProfileId, tiPartNumber, etc.

    While your failed requests were incorrect field names like CheckoutProfileId, TexasInstrumentsPartNumber, etc.

    Please double-check that your order requests match the format described in the v2 store order spec at https://api-portal.ti.com/store-order-api

    Best regards,
    Paul

  • 0 in reply to Paul King
    Prodigy 160 points

    Thank you it was that the casing was incorrect. The incorrect field names were from a accidental request using the v2 body. Any reason why this incorrect casing would results in a message saying the API is down?

  • 0 in reply to Jacob Frost
    TI__Genius 10401 points

    I'm glad you were able to resolve your issue. The error message is not ideal, and I have logged a request to update it.

    Thanks,
    Paul

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